Please read the following terms carefully.

We may amend and update this policy from time to time and post the changes to this Privacy Policy on the Clogworks website. The date of the latest update to this Privacy Policy is set out at the top of this policy. To protect your interests, please review it frequently. Your continued use of the Services signifies your acceptance of our Privacy Policy in the latest update.

Data Controller
Clogworks is the controller and is responsible for this website (www.clogworks.com) and is the controller for your personal data.

Data Processor
Clogworks uses “Sendinblue” (www.sendinblue.com) as our designated Data Processor for our email-based marketing activities and newsletter.
 
The type of personal information we collect

We currently collect and process the following information:

·      Name

·      Contact information such as website addresses, email addresses and telephone numbers

·      Demographic information such as postcode, preferences and interests

·      Web browser type and version – which are collected automatically

·      IP address and location data – which are collected automatically

·      Product serial numbers associated to your name or organisation

Under 18’s Policy

Clogworks Technologies Limited does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the Clogworks Technologies Limited website or submit any personal data to us unless you have the consent of, and are supervised by a parent or guardian.

Links to other websites
 
Clogworks website may contain links to or features from other websites. This Privacy Policy covers the privacy practices by Clogworks and does not cover the privacy practices of third-party websites or features. When linking to another website or using a third-party service, you should review their privacy policy before sending them any personal data.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·      Data is given to us by you

·      Data is collected automatically

Some information we process has been located from the following sources:

·      Publicly accessible websites

·      Open-source information

How we use the information

Clogworks may use both non-personal information and personal information to enable the purchase and fulfilment of Clogworks products and services, and to improve the overall Clogworks customer and product experience.

We will primarily use your personal information to provide products and services to you, for example:

·      To fulfill your order and follow-up with customer satisfaction emails. The information we ask for when you order online is used to complete the order, confirm the order and to confirm shipment of the order.

·      To assess the end-use of the product.

·      To send you information about products, offers and news we think      could interest you.

·      To send service-related announcements when necessary to do so.

·      To analyze visits to our website and learn about the interests of our visitors and to better understand your personal interests and needs, so we can improve our products and services.

We like to ensure that we continually improve our service to you, and so from time to time, we may ask to hear your views and opinions on our products and services. This may be by post, email or telephone.

Disclosure of your information

Clogworks does not share, sell, or rent the information we hold about you to other third parties for their own promotional purposes or other such activities. Any personal information you provide to us will only be shared with relevant third parties with your prior consent.

Legal compliance

Clogworks reserves the right to access and disclose your personal information under the following circumstances:

·      Where we are legally required by law to disclose your personal information.

·      To further fraud protection and reduce the risk of fraud.

·      To protect our rights and/or comply with judicial proceeding, court order, or legal process served on Clogworks.

·      In the event that we sell any or all of our business. Information that we collect, including your personal and non-personal information, is considered a business asset and will likely be disclosed or transferred to a third-party acquirer in connection with the transaction.

Legal basis for processing your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

·      Your consent. You can remove your consent at any time. You can do this by contacting info@clogworks.com

·      We have a contractual obligation

·      We have a legitimate interest

How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These actions have been put in place to ensure safety against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Your data protection rights

Under data protection law, you have rights including:

·      Your right of access - You have the right to ask us for copies of your personal information.

·      Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

·      Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

·      Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

·      Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

·      Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at:
Email- info@clogworks.com
Phone- +44(0)1484687989
Address- Clogworks Technologies Limited,
             Unit 5G Lee Mills Industrial Estate,
             Scholes, Holmfirth,
             West Yorkshire,
             HD9 1RT, UK 

if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the address listed above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 01484 687989

ICO website: https://www.ico.org.uk